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Support & retainers

Your store does not stand still. Neither do we.

Monthly plans for maintenance, fixes and continuous improvements, with predictable hours and the same team every month.

  • Hours roll over 1 month
  • Reply within 1 business day
  • Cancel with 30 days notice
Plans

Choose your level of support.

All prices in CAD. Custom retainers available.

Essential Support

For smaller stores requiring routine maintenance and occasional updates.

Starting from$499/ month, CAD
Hours
5 / month
Response
Within 2 business days
  • App and plugin updates
  • Small content changes
  • Bug fixes
  • Monthly health check

Email & support portal

Discuss this plan
Most popular

Growth Support

For established stores needing regular improvements, troubleshooting and technical assistance.

Starting from$1,299/ month, CAD
Hours
15 / month
Response
Within 1 business day
  • Everything in Essential
  • New sections and landing pages
  • Speed and troubleshooting
  • Monthly report and video call

Email, portal & monthly call

Discuss this plan

Dedicated Retainer

For growing businesses requiring continuous development, integrations and priority support.

Starting from$2,999/ month, CAD
Hours
40 / month
Response
Within 4 business hours
  • Everything in Growth
  • Integrations and custom features
  • CRO testing and roadmap
  • Shared Slack channel

Priority, Slack & bi-weekly calls

Discuss this plan
What hours cover

One plan, many jobs.

Use your hours on whatever your store needs that month.

Maintenance

App updates, theme updates and monthly health checks.

Fixes & features

Bug fixes, new sections, landing pages and small features.

CRO & testing

A/B tests and page improvements based on data.

Speed

Ongoing performance monitoring and fixes.

Automation

New AI and workflow automations as you grow.

Reporting

A monthly summary of work done and results.

FAQ

Support questions.

01What if I use more hours than my plan includes?

Extra hours are billed at the plan rate, and we always ask before going over.

02Do unused hours roll over?

Yes, unused hours roll over for one month.

03Can you support a store you did not build?

Yes. We start with an audit, then move you onto a plan.

04Is there a minimum term?

No. Plans are month to month with 30 days notice.

Book a consultation

Ready for a Shopify store that converts?

A 30-minute call to look at your store or idea, talk through your goals and map the next steps for your build, CRO or AI automation.

Book a Consultation